Refund policy

📦 Return & Refund Policy

Last updated: 01/21/2026

Thank you for shopping with us! We want you to be completely satisfied with your purchase of our coffee products. Below is our return and refund policy based on our supplier Dripshipper’s terms and our own store rules.

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1. Returns & Refunds Overview

Because coffee is a perishable item, we do not accept returns of coffee products for safety and quality reasons. Instead, we focus on making things right if something goes wrong with your order.

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2. When You Can Request a Refund

You may request a refund or replacement in the following situations:

a. Wrong Product / Incorrect Order Fulfillment
If the coffee received is not what you ordered (wrong product, wrong grind, etc.), we will make it right.

b. Damaged Product in Transit
If the coffee is damaged during shipping, contact us with photos and order details. We will work with Dripshipper to correct the issue.

c. Items Not Delivered / Lost in Transit
If no delivery is confirmed, we’ll help file claims and, if appropriate, offer a replacement or refund.

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3. How It Works

Here’s how return/refund situations are handled according to Dripshipper’s policy:

Your Responsibility
If the error is due to incorrect customer information (e.g., wrong shipping address), you cover the cost of placing a corrected order.

Our Supplier’s Responsibility
If the mistake is on Dripshipper’s side (e.g., wrong product shipped), they cover the cost of coffee and shipping for the replacement.

Shared Responsibility Cases
For issues that are neither your fault nor Dripshipper’s (e.g., carrier mistakes), we can work together on the best resolution — often replacement with us covering shipping and Dripshipper covering product cost up to a certain amount.

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4. No Returns to Supplier

Important: Do not ask customers to return coffee to the supplier, and we do not facilitate returns back to Dripshipper due to shipping and food safety considerations.

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5. How To Request a Refund or Replacement

To request a refund/replacement:

1. Contact our support team within 7–14 days of delivery.

2. Provide your order number and issue details (including photos if applicable).

3. We’ll coordinate the next steps and keep you updated.

Refunds are typically processed back to the original payment method. The exact timeline may vary due to payment provider policies.

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6. Policy Summary

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7. Questions

If you have questions about our return/refund policy, please contact us at:
📧 sharedcoffeeco@gmail.com | 📞15513183794